If you have an unpleasant interaction at work today, try this: assume for a brief moment that the words you are hearing or reading are not the real message. Look for the real motivation behind the words. Assume positive intent.
Perhaps there is nothing more below the surface. But very often the jab comes from a person who is suffering through no fault of your own, and they see you as a safe place to offload their pain.
Looking at it this way will allow you to measure your response.
The Ethical Leader 
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