Business leaders have no problem repeating the financial targets at every meeting. From this behavior, people know it’s important.

The same leaders hesitate to repeat that these goals must be met the right way. And from that behavior…

Your boss really wants to make their numbers this quarter. They are willing to do, and ask you to do, just about anything to get there.

But what they want even more, often without knowing it, is to have a good reputation and a good job for the next few decades. Humans are bad at long-term thinking.

The best thing you can do for your boss is first to help them understand their vested interest in the long-term. Then you can offer solutions for the coming quarter.

Culture is a shortcut.

When employees don’t have all the necessary information to accomplish their work, when they need to make educated guesses, culture provides the answers.

We don’t have to spend a lot of time explaining how to do something, or why. Culture knows.

Which is why the quality of our culture is so important.

{Warning: This post is a little jocular}

Here are a few technologies that exist today:

• Microphones
• Speakers
• Email
• Text messages
• Internet
• Cloud storage
• Bluetooth
• ChatGPT

With these technologies, you can create a workplace where risks could be mitigated in real time.

Imagine an in-person meeting with a branch manager and her staff. The facilities manager explains the need to hire a window washer for the external windows on the second and third floor of the building. The branch manager exclaims that her brother-in-law has a window washing business and would certainly give them a deal. Everyone seems to think this is a great idea.

The conversation is recorded, analyzed by a ChatGPT-like tool, which runs it against the company policies. An email or a text is immediately sent to all attendees, highlighting possible violation of the conflict of interests and procurement policies. Even better, the alert could be sent over the speakers in the meeting room.

Very creepy, I know. And unlikely to survive the scrutiny of current privacy laws.

But think how helpful it would be from a compliance perspective, especially for bigger risks related to corruption, global trade, product safety, etc.

Until such a day is possible (if even desirable), we need to sustain our efforts around communications, education, and ethical culture.

Companies can now put their corporate policies in a version of ChatGPT and let their employees ask questions like “Can I give a bottle of wine to a customer for Christmas?”

So far the results I’ve seen are mediocre at best, and sometimes misleading. But soon the AI will be better and provide correct answers. What does this mean for ethics professionals?

For now, they need to work closely with their digital technology friends to make sure the AI tool is heading in the right direction. Once the tool is able to provide correct, unbiased answers, ethics professionals can use their newfound time for more meaningful work (more meaningful than pointing an employee to section 4.2.11 of the gift policy, where the answer resided all along).

Ethics professionals are not going away anytime soon. It’s not like there is a shortage of business ethics issues to be addressed right now. The more complex and deserving ones often get pushed aside because of the urgency created by an employee who needs a Christmas gift reviewed on December 19. We can let a chatbot take care of that, and focus on questions that require creativity, empathy, and generosity.

People want to fit in.

It’s in our DNA. It ensures our survival. So we do what other people do.

If we don’t see anyone at work actively creating and managing a positive culture, we hesitate to go first.

But if we go first, others might follow. If they do, we’ll create something beautiful together.

If they don’t, it’s a sign that we need to work elsewhere.

First day back at work for 2024.

Will your company culture be the same this year as it was last year?

Will you try to make it better? If so, what will you do differently? What intentional behaviors will you adopt?

The wars, the upcoming elections, AI and ChatGPT – they will all influence your culture, all on their own, and probably not for the best.

Unless you are intentional about making your culture better.

President Lincoln is said to have written many letters in anger, and to never have sent them to the person he was angry with.

If we meditate on our anger, and focus on its physical manifestations, all of it often dissolve rather quickly.

Anger is simply an elevated heart rate and a troubled mind. Who can make good decisions in such a state?

Whether we are a parent or a manager or a politician or a general, let us be mindful of our state today.