The person and the process

When we investigate an allegation of wrongdoing by a fellow employee, we must remember that it’s not about the people. It’s about finding the facts and, if necessary, the flaws in our controls and culture that allowed the wrongdoing to occur.

At the same time, we must remember that it’s all about the people. They are colleagues to us and spouses, parents and friends to others. No matter how long they stay with the company, no matter how successful they have been or will be, they will remember being part of the investigation more than anything. It is a deeply personal moment, filled with uncertainty and vulnerability.

Respect the process, yes. But respect the person even more.

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