A recent post by Thomas Fox reminded me of this quote by Colin Powell:
Leadership is solving problems. The day soldiers stop bringing you their problems is the day you have stopped leading them. They have either lost confidence that you can help or concluded you do not care. Either case is a failure of leadership.
This quote used to be taped on my computer monitor. It helped me stay centered when I otherwise felt overwhelmed by the all the calls and emails from the colleagues that I support.
I have since gone on the offensive. Today, I make it an almost-daily practice to call one or two of my 500 ethics & compliance officers to see how they are doing and if there is anything I can do to help.
Not that I’m looking for more work. I simply want them to know that I care.