We know in our gut that focussing on employee experience is the best way to ensure the long-term performance of our organization.
Despite mounting scientific evidence supporting this gut feel, we hesitate to abandon our focus on customer experience. That’s what we are familiar with. That’s what we are measured against. And we want to fit in.
We had a similar difficulty years ago when others suggested that we shift our focus from quality to customer. And years before that from efficiency to quality.
Focussing on employee experience doesn’t mean that we stop caring about efficiency, quality or customer experience. It’s simply a recognition that taking care of one takes care of the others.