ECI Best Practices Forum – Fall 2017 – Day 2

Day 2 had a different rhythm than Day 1. Here are the key points for me:

• Videos
  • The cost of entry is now so low that there are no reasons not to use video to communicate about E&C. An iPhone and free editing software is all you need.
  • Use videos to demystify aspects of your program (what happens when you call the helpline, what are the steps in an investigation, how are reporters protected from retaliation, etc.)
  • Keep them short (below 4 minutes)
• Appreciative inquiry
  • It means asking employees “What does it look like when we are at our best?”
  • It’s a concept combining two good practices:
    • Getting employees involved in the solution, because involvement is key to commitment
    • Focussing on creative thinking while staying away from traditional discussions (which typically lead employees to focus on all the reasons why something won’t work)
• Quotables
  • “Conflict is normal. It is to be expected. So prepare for it” (i.e. train supervisors on how to handle future conflicts)
  • “Everybody deserves special treatment.” (ie. a call not to govern everything by policy; or a call to scale the unscalable)
• Recommended books
  • The speed of trust, by Covey
• Recommended apps
  • Kahoots