“A good teacher knows that when a student is failing, the blame falls on the instructor, not the pupil.”
– Ryan Holiday
We are all teachers.
So when an employee slips up, we must have a critical look at our policies, training, controls, and audits, and ask “Where have we failed?” More importantly, we ought to examine our culture. Are we walking the talk?
And then we proceed with kindness, treating others the way they would want to be treated.
Doing so teaches all involved the way to a healthy corporate culture.