Know your audience

Over the years, my kids have learned that if they come to me to complain about a sibling, they have to say “My sister kicked me!” But if they go to my wife, they have to say “My sister hurt me!” and add a few tears.

That’s because they’ve learned my distaste for bad behavior (no matter the consequences) and they know that my wife feels hurt when they are hurt (no matter the cause). It’s not that I don’t care about their feelings or that my wife doesn’t care about bad behavior, it’s just that we have different triggers.

(Needless to say, if my wife and I are both in the room when they arrive to complain, they’ll cry “My sister kicked me and it hurts!”)

Employees should be as wise when filing a complaint with their Compliance Department. That department’s main role is to address non-compliance issues, so employees should focus on that.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s