Know your audience

Over the years, my kids have learned that if they come to me to complain about a sibling, they have to say “My sister kicked me!” But if they go to my wife, they have to say “My sister hurt me!” and add a few tears.

That’s because they’ve learned my distaste for bad behavior (no matter the consequences) and they know that my wife feels hurt when they are hurt (no matter the cause). It’s not that I don’t care about their feelings or that my wife doesn’t care about bad behavior, it’s just that we have different triggers.

(Needless to say, if my wife and I are both in the room when they arrive to complain, they’ll cry “My sister kicked me and it hurts!”)

Employees should be as wise when filing a complaint with their Compliance Department. That department’s main role is to address non-compliance issues, so employees should focus on that.

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