Employees who are victims of wrongdoing are sometimes in a messy state.
Some of them are so focussed on what has happened to them that they cannot see the big picture. They are so emotional that they cannot tell their story without providing every detail. The day before they came to you for help, they were in someone else’s office asking for their support; tomorrow, they’ll be writing to the Board of Directors.
The easiest way to defuse the situation is to pronounce a magic formula before you say anything else.
The magic formula is: “I will help you.”