The questions we don’t ask

Most organizations believe that you can’t improve what you don’t measure.

Which means everything gets measured.

Or almost everything.

When it comes to corporate values, the absence of metrics is almost shocking.

After launching a policy and training employees on it, we could survey them and ask “Does this new policy make you feel more or less trusted as an employee?” But we don’t ask.

After interviewing the source and the subject of an investigation, we could ask each if they felt respected in the process. But we don’t ask.

After a big commercial win, we could gather the team and ask “Did we win this the right way? Did we walk the talk?” But we don’t ask.

Is it because it’s hard? Is it because we are afraid of the answer? Is it because we don’t care? Other good questions that don’t get asked.

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