Responding to allegations

According to an NPR article, most local police departments are ill-equipped to respond to cybercrime.

Mainly, this is because police officers don’t know what questions to ask when victims report a cybercrime. So the director of cybercrime intelligence for the New York City police department developed an app to help police officers ask the right questions.

This is an idea that could be used in the corporate world. Most employees report wrongdoing to their supervisors, and most supervisors are not trained on how to receive an allegation. Why not provide them with a one-pager (it doesn’t have to be an app) that provides guidance to make the reporter feel safe, to obtain relevant information, and to identify who else needs to be involved?

Larger organizations will have an HR or a legal department to handle the actual investigation. While the folks in these departments have more investigative experience, they too could use a little help from a document or an app to guide them through some of the new risks out there. What do you do when a laptop is stolen? What is the next step after an employee has given sensitive information to a social engineer? Who do you notify after you’ve sent a list of employees’ salaries to a supplier by mistake?

Look at the next problem you have at work and ask yourself if the first responders were well equipped to deal with it.

Is there an app for that?

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