The cost of a wrong cultural turn

The bagger at the grocery store is fixing a problem. Most of us have been hired to fix a problem.

Once we are hired, new problems show up. If we are lucky, our boss gives us the freedom to fix those problems too.

How do we choose the best solution to a problem? It depends on what matters to us, to our boss and to the organization. Too many leaders care about time and money, so a solution is often a function of how long it will take and now much it will cost.

One thing is certain: every possible solution creates a different cultural outcome. Yet, how often do you hear a leader ask “What will be the cultural impact of this fix?”

Those who ask that question understand that taking a wrong cultural turn now will cost a lot of time and money down the road.

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