We all hope that this year will be better than last year.
But every year comes with its occasional dark, stormy clouds. The key is to look for the silver linings.
Some suppliers will cheat. Some customers will lie. Some employees will steal. We can choose to see them as bad apples and do nothing, or we can look at each event as an opportunity to improve an element of our systems (code, policy, training, control, audit, investigation).
2021 will be better than 2020 only if we look for opportunities to make it so.