Providing training is like giving advice.
If it’s for a specific person, it’s likely to land. If it’s for a group, it’s likely to miss the mark for a few people.
That doesn’t mean we shouldn’t create training materials for large groups. When we do, we simply need to create a space for discussion between the trainer and the trainees.
What of online training? Well, it can be a two-step process. First, the employees complete the training, then they discuss as a group.
The first step shows you have provided the training. The second shows that you cared about the learning.