Just because we can

In his blog post today, Seth Godin reminds use that some industries get away with ignoring customer satisfaction because their customers will use them only once and only for a short period of time.

Maybe the same forces are at play with employers who ignore employee satisfaction (and ethical business practices) because their employees are seasonal or temporary, and won’t be back next year.

Just because we can get away with it doesn’t mean we should do it. And if we decide to do it, we must remember that, in this new interconnected world, we are much more vulnerable to a disruption. Why not simply do the right thing and treat our employees and customers the way we’d want to be treated?

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