Who is it for?

I often sit down to create a document that will be helpful to the ethics and compliance officers (ECOs) that I support. It could be a policy summary, an FAQ, or a quick reference guide.

In the middle of it, I’ll sometimes realize that the information I’m including could also be very helpful to the employee population at-large. So I’ll change the focus and try to write a document for all employees that my ECOs could also use.

I’ve learned that this is usually a mistake. When you try to write for different audiences in one document, the needs of one audience (or both) will be neglected in the process. It might be more work, but writing a separate document for each audience is better.

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