You’re treating the wrong body part

Sometimes the pain in your left knee is caused by a misalignment in your right hip. Treating the knee pain is futile.

Similarly, sometimes bank employees secretly open unauthorized accounts because they are pressured by aggressive sales quotas. Firing them for opening those fraudulent accounts is just as futile (Wells Fargo fired over 5,000 of them).

Is there a pain point in your organization that you can’t seem to correct? Are your employees committing the same violations year after year?

Perhaps the symptom you are treating isn’t what is causing the pain.

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