What are you working on?

What is your highest-priority project at work today? What is it that your boss is looking for you to deliver on? If it’s that important to the organization, who else knows about it?

If the answer to the last question is not “All employees”, then it’s time to up your communication game. Write a two-paragraph blog post, get interviewed on your company’s podcast, produce a 30-second video with your phone. Get the word out to your employees.

Better yet, do the same externally and let the whole world know. We need to see your good work.


P.S.: Feel free to use the comment section below to share with us.

The Presidents Club

We call it the newspaper “test” because we don’t really expect our embarrassing behavior to be reported on the front page of the newspaper. We tell people “Imagine if…”

Some companies should have heeded this advice before attending the Presidents Club Charity Dinner at London’s Dorchester, especially after the many sexual harassment scandals of late 2017. There’s something about a 33-year tradition of men-only dinners, tainted with rumors of sexual improprieties, that should have raised some red flags back at the corporate headquarters. Those red flags were surely visible to the Financial Times when they decided to send a few undercover reporters to the event.

Being transparent used to be a choice. If we engaged in questionable behavior, we could choose not to be transparent. This ability to choose is quickly eroding. It’s eroding in part because  everyone now carries a powerful tracking, recording and publishing device in their pocket. But also because, quite frankly, we’ve had enough of certain behaviors.

Celebrate

How do you make a behavior a habit? By celebrating the behavior.

“Celebrate” is Step 6 in Andi Simon’s new book On the Brink, a book she wrote to help organizations change their culture.

It seems intuitive, doesn’t it? We grew up with celebrations like these when we took our first steps and our parents cheered, or when we came home with a great report card and it ended up on the fridge.

As adults in the workplace, we seem to celebrate a lot less. Somewhere along the way, we learned to focus more on the gaps to bridge than on the progress made. We also tend to believe that good behavior is simply expected and not worthy of recognition. But this view of recognition is too narrow. I’ve often said that when we recognize an employee in front of her peers for doing the right thing, what we are really doing when shining the spotlight on her is to make everyone else recognize the behavior we want to see in all. From that perspective, recognition and celebration are close cousins.

So go ahead! Celebrate good behavior! Not only is it fun, it can make these behaviors a habit.

After all, culture is simply an outcome of our habits.


For a summary of Simon’s book, see a great post by Thomas Fox.

What are you buying?

You are about to acquire a new company.

What is most important to you?

  • Its revenues
  • Its customers
  • Its products, services, IP
  • Its location
  • Its manufacturing footprint
  • Its employees
  • Something else

If its employees are not at the top of your list, carefully consider how you will achieve your other goals.

Micro-behaviors

Watch out for the next big scandal to hit the news.

In the very first report of the scandal, or perhaps in the one that follows, the culture of the organization will be mentioned as the culprit. We will learn how this unbelievable behavior (sexual harassment, cheating software, fake accounts, etc.) was preordained by the existing culture.

If bad cultures lead to big scandals, micro-behaviors lead to bad cultures. A hurtful comment by a supervisor left unaddressed. Outliers removed from a quality report. A small injury not recorded. Embellishments in marketing data.

With time, these micro-behaviors become the norm. And because the brain is an organ that compares, when the behaviors become slightly worse, it’s barely noticed. Classic frog-in-boiling-water story. Classic broken-window theory.

That’s how cultures are created. That’s how scandals are made.

Sure, you can watch out for the next big scandal if you’d like.

But you’re better off watching out for micro-behaviors.


Hat tip to PwC’s Gilly Lord.

I belong here

In a recent interview, the CEO of WD-40 explains why he refers to the company’s employees as a “tribe”:

“The way I see it, a team is something you play on once in a while, a tribe is a place you belong. For us, ‘tribalism’ includes a sense of belonging, communication, having shared values, and continually learning between elder tribal leaders and younger tribe members.”

Imagine creating a workplace where employees feel like they belong. It’s like creating a home where people want to go back to every day. Just imagine.

Many years ago, Seth Godin defined a tribe in these terms: People like us do things like this. The tribe defines what it does and how it does it. Then, it waits for like-minded people join, people drawn by a sense of belonging. A tribe will fiercely reject people who don’t belong. To create a tribe where people feel a sense of belonging, you also need to be exclusive.

Know who you are and who you want to be.

It’s an inside-out process.

Larry Fink’s CEO letter: a tipping point?

Those who wonder why some companies focus exclusively on the bottom line need only listen to an investor call. They’ll never hear a question about the company’s social responsibilities. It’s as if investors couldn’t care less.

Two days ago, we heard a shot in the dark. Larry Fink, the CEO of BlackRock, an investment firm controlling $6 trillion in assets, issued his annual CEO letter. In it, he tells CEOs of companies he’s invested in that they must be able to answer the following questions, so that his firm can understand their long-term strategy and their true value:

Companies must ask themselves: What role do we play in the community? How are we managing our impact on the environment? Are we working to create a diverse workforce? Are we adapting to technological change? Are we providing the retraining and opportunities that our employees and our business will need to adjust to an increasingly automated world? Are we using behavioral finance and other tools to prepare workers for retirement, so that they invest in a way that that will help them achieve their goals?

When these questions are suggested by academics, privately-held companies, or politicians, nothing more than a rigorous debate ensues. But when the largest investor in the world speaks up, action must be taken.

Let’s hope this is a tipping point.

HR is not exclusively responsible for culture

According to a recent article in Forbes, one myth about corporate culture is that it is exclusively HR’s responsibility.

While it is true that how we hire and reward people does influence culture, every single process in an organization also plays a role. How we go to market is a process that can influence the culture of the entire organization. How a supervisor expects subordinates to respond to her Saturday morning texts immediately will affect that micro-culture.

Culture is an outcome of how we do things. Every negative aspect of a culture can be linked to a process, formal or informal, reduced to a policy or not. Identify and change that process, and you’ll change the culture.

We all can do this. We all must do this. HR cannot do it alone.

Wired to get along

In his book Brain Rules, John Medina explains how humans evolved to get along with each other.

Human babies cannot survive on their own for many years after birth and cannot reproduce for well over a decade, so adults need to survive long enough to see their children pass the genes on. For most of our existence, the only way for an adult to survive was to be part of a tribe large enough to provide food and protection to its members.

Only recently has it become possible for grownups to survive on their own. Still, without family and friends and colleagues, their quality of life is questionable. The technologies that have allowed humans to leave the tribe have evolved faster than our survival instincts. We still long to fit in, to be appreciated, to give, to have a tribe.

Perhaps evolution will eliminate this longing over the millenia. But for now, we can take comfort in the fact that we are wired to get along. As E&C professionals, we deal with more deviant behaviors than most, and that can distort of view of the world. It’s worth reminding ourselves that almost everyone we know is kind and eager to do the right thing, for their benefit and for the group’s. Let’s keep those beautiful souls in mind when we create our policies, training, controls and other programs.