Today, something will happen to make you wonder, ever so briefly, if perhaps one of your long-established work processes might have a negative influence on your organizational culture.

It could be something you read in the news. Or a comment made by a colleague. A resignation. A customer complaint. Bad quality from a supplier.

Whatever it is, for a moment you will question how things are done in your organization. You will be aware of your partial responsibility for what just happened. And you will see a glimpse of a brighter future.

Will you seize that moment and take action?

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