We all know what Airbnb, Uber, Zappos and others did to disrupt their industries: they attacked the worst part of the customer experience.
If ethics & compliance was an industry, and employees were the customers, what part of the customer experience should we disrupt? Here are a few ideas:
- Long policies written in legalese that no one wants to read or can easily understand
- Risk-based training that doesn’t help anyone to do their day-to-day tasks.
- A lack of transparency during and after investigations
- Double standards when imposing discipline
- Tolerance of retaliation
This list overwhelming and yet not comprehensive. Now is the time for this young profession to realize it is heading in the wrong direction. Changing course is easier to do today than it will be tomorrow.
And it will be less disruptive.
