In her book Giving Voice to Values, Mary Gentile recommends that we play out ethical dilemmas before they happen. When a supervisor routinely gathers her team and asks “How would we handle this scenario?”, they have a much better chance at doing the right thing when it actually happens.
This is what Richard Bistrong is recommending that we do before the economy reopens. When it does, there will be pressures from customers, suppliers and senior leadership to get back on track as quickly as possible. Inefficiencies from regulations and internal policies that were tolerated in good times will become infuriating. Even good regulations and policies will be questioned. “Can’t we just skip this step, just this time?”
The pushback will be understandable. In fact, it should be invited at all times. But the best decisions will not be made under extreme pressures after months of idleness and isolation.
Identify your future tough decisions now.
And start the role play.