You receive an upsetting email… (quiz)

You receive an upsetting email from a colleague.

Do you: (A) call your colleague or (B) email back?

The best answer is usually A.

When you call (or email), do you: (A) assume positive intent and seek clarification by asking a question or (B) let them know how wrong they are?

You know the answer to that one.

The best combination is usually A-A and the worse is B-B.

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