A business leader recently asked me how she could increase her trustworthiness with her employees. Her business has had a difficult time in the last 18 months, which has forced her to make difficult decisions, and she now can feel a divide growing between her and her team.
My advice: put in writing how you make your decisions, and share it with your team.
Sharing your decision-making process increases transparency, which in turn increases trust. Putting that process in writing can only be done if you are clear about what drove your decision, and your clarity will transfer to your team (even if they disagree with the outcome). Once documented and shared, your decision not only becomes a reference for the future, it becomes open to attacks, something most leaders dread. However, this level of vulnerability is essential to building trust.
Most leaders understand that their job is to make decisions. Too few understand the importance of sharing how they make them.
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