Early adopters can change the culture

I came across a game-changing idea a few years ago. An idea that fixes everything that is wrong with today’s corporate culture.

Since then, I have been trying to implement it at work. I have presented it to my boss, to my peers, and to my team – and it hasn’t taken off yet. So my next move is to embed the idea in the next all-employee training. By getting it in front of thousands of people, I’m hoping to infect enough of them to get the idea viral.

If you have an idea whose time hasn’t come quite yet, remember that there are early adopters in every market. Find the right one, and you might also find your tipping point.

Beware the compliant employee

Compliance professionals work hard at defeating the efforts of sociopaths like Madoff and Skillings. But sociopaths account for only a tiny percentage of the workforce.

Far more numerous are inert employees. They are the employees who simply do as they are told. When asked “Why did you do it this way?”, they respond “Because we’ve always done it this way.” It’s ironic that we often call them “compliant” employees.

For every control we add, the sociopath will find a way around it. What we need to do is create a workforce around them acting as their conscience and creating the cognitive dissonance a sociopath cannot produce. We need employees who questions orders and who raise a red flag every time they see a work habit settling in.

In other words, we need to eliminate inertia from the workplace.

HT to Primed to Perform

What we do around here

Culture is how things are really done around here.

And how things are done is often the result of a story. For example, the story of the employee who got yelled at for holding a shipment after he feared that the product inside was defective. Now, no one holds a shipment around here.

Which is why recognizing good behavior is so important. People doing the right thing must be celebrated. Their stories must be told so that everyone knows what we do around here.


HT to Seth Godin

The only thing you control are your ethical choices

The Stoics taught us that we should focus exclusively on what’s within our control.

It turns out that the only thing within our control is our mind. Our bodies can get sick any day; our possessions can break or be destroyed or stolen; even a piece of jewelry in the bank safe is outside of our control.

For the business leader, this means that the only thing she truly controls are her ethical choices. Of course, she can use her judgment and reason to implement a compliance program – complete with policies, training, controls and audits, but she won’t be able to control how others respond to these efforts.

This reality might be unnerving to anyone seeking certainty in all aspects of life but chasing that ideal is the quickest path to unhappiness.

Acknowledging the resistance

When ethics & compliance professionals create a new policy, training, or control, it is for the good of the organization. However, it is also likely to negatively affect a small group within the same organization. In fact, it usually does.

This presents us with a choice: we can ignore this small group or we can embrace them. We can consult them early in the process, explain why we are taking this course of action, and ask for feedback and for ideas to minimize the impact on them.

The time we invest up front will generate immense returns down the road.

Disrupting ethics and compliance

We all know what Airbnb, Uber, Zappos and others did to disrupt their industries: they attacked the worst part of the customer experience.

If ethics & compliance was an industry, and employees were the customers, what part of the customer experience should we disrupt? Here are a few ideas:

  • Long policies written in legalese that no one wants to read or can easily understand
  • Risk-based training that doesn’t help anyone to do their day-to-day tasks.
  • A lack of transparency during and after investigations
  • Double standards when imposing discipline
  • Tolerance of retaliation

This list overwhelming and yet not comprehensive. Now is the time for this young profession to realize it is heading in the wrong direction. Changing course is easier to do today than it will be tomorrow.

And it will be less disruptive.

The ability to abstain

It’s been said that addiction is when we’ve lost our ability to abstain.

To abstain from alcohol, cigarettes, coffee, drugs, food, and sex – of course.

But also from the internet, our phone, sports on TV, Netflix and video games.

And, at work, from being negative, complaining, gossiping, and losing our temper. If we do any of these things at work, we are setting the wrong example. If we tolerate any of these things in others, we are not leading.

Daily questions

Here are two sets of questions to increase your sense of purpose and to improve your culture at work:

Purpose

  • How can I help my boss?
  • How can I help my team?
  • How can I help my department?
  • How can I help my company?
  • How can I help my company’s stakeholders?

Culture

  • Can I do this? If yes,
  • Should I do this? If yes,
  • How can I best do this?

On justice

This post was originally published on January 17, 2017.

A century before Martin Luther King’s “Where do we go from here?” speech of August 1967, Theodore Parker said the following:

I do not pretend to understand the moral universe; the arc is a long one, my eye reaches but little ways; I cannot calculate the curve and complete the figure by the experience of sight; I can divine it by conscience. And from what I see I am sure it bends towards justice.

The arc doesn’t bend on its own. The bend is created by the courageous and persistent work of a minority, who possesses a moral imagination capable of seeing a future world that is better than today’s.

And so do we all have a responsibility to see the injustice about us, and to work towards its elimination, even if we never enjoy the fruits of our labor.

You are not obliged to complete the work, but neither are you free to evade it. — Rabbi Tarfon